When people say call center or contact center, they mostly imagine a large office with orderly seated employees busy with making and answering phone calls. However, most of us do not fully understand the function the call centers have. A center that is busy with phone affairs doesn’t seem to be something serious but, in [...]
When people say call center or contact center, they mostly imagine a large office with orderly seated employees busy with making and answering phone calls. However, most of us do not fully understand the function the call centers have. A center that is busy with phone affairs doesn’t seem to be something serious but, in [...]
